Return Policy
Return Policy
Last Updated: October 13, 2026
At vomessav, customer satisfaction is important to us. If your purchase does not meet your expectations, you may request a return according to the conditions below.
Return Period
Return requests must be submitted within:
30 days from the date of delivery
Requests submitted after this period may not be accepted.
Return Requirements
To qualify for a return, products must:
- Be unused
- Be in original condition
- Include original packaging where possible
- Include all accessories and components
- Include valid order information
Items that show signs of use, damage, alteration, or missing parts may not qualify for a full refund.
Return Shipping
Return shipping responsibility depends on the reason for return.
Personal Preference Returns
If you return an item because:
- You changed your mind
- You ordered the wrong product
- You selected the wrong option
- You no longer need the item
return shipping costs are generally the customer's responsibility.
Product Issues
If you receive:
- Damaged products
- Incorrect items
- Defective products
- Items significantly different from your order
please contact us with photos or videos.
After review, we may provide:
- Replacement
- Exchange
- Refund
- Return shipping assistance where applicable
How to Request a Return
Please email:
Include:
- Order number
- Purchase email
- Product information
- Reason for return
- Supporting photos or videos if needed
Please wait for approval before sending any product back.
Do not send returns to the business address unless instructed by our support team.
Refunds
Once returned items are received and inspected, approved refunds are normally processed within:
7 business days
Refunds will be issued to the original payment method.
Your bank or payment provider may require additional processing time.
Exchanges
If you need a different product, size, or style, please contact our support team.
Depending on inventory availability, we may:
- Arrange an exchange
- Request a return and new purchase
Contact Information
Brand:
Vomessav
Company:
Shaanxi Zhuochao Liyi Shijun Technology Co., Ltd.
Email:
service@vomessav.com
Phone:
+86 29 33637619